Finance operations
Chasing 3,400 invoices, no chaser hired
14 days
off average days-sales-outstanding
A multi-site services group
The problem
Collections lived in one person’s head and a spreadsheet. Reminders went out when someone remembered, disputes were discovered on the phone, and the finance lead spent two days a month rebuilding an ageing report.
What KLIKFLO runs
- 1
Ledger, mailbox, and contract terms connected, so every invoice carries its payment terms, contact, and full chase history.
- 2
The assistant drafts the next chase at the right moment per account, in the tone that account has responded to before.
- 3
Anything disputed or unusual is escalated to the finance lead with the thread and the ledger line side by side.
The outcome
52 → 38 days
Average DSO
96%
Invoices chased on schedule, up from 61%
2 days
Monthly reporting effort removed
How the outcome was measured
- Baseline
- Two full quarters of ledger data before rollout, with DSO computed monthly on the standard formula (closing receivables ÷ credit sales × days).
- Method
- Recomputed monthly for two quarters after rollout. Invoice volume and mix were checked to be within 8% period-on-period, so the change is not a volume artefact.
- Measurement window
- Q1-Q2 baseline vs. Q3-Q4 measured.
Want the same measurement set up on one of your workflows?
We agree the metric and pull the baseline before anything ships, so the result is one you can put in front of a CFO.